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Royal Canin Distribution

  • Work: Design / Support / Technology

OVERVIEW

Royal Canin is an international company producing food for animals. Company’s old e-commerce system needed a change and performance boost. Also, the automatic synchronization with other parts of firm’s system was a must.

FEATURES

The main features that has been implemented are:

  1. buying from catalog, your own shopping lists, import to cart from CSV,
  2. fully automatic sync
    • accounting documents (order forms, invoices, payments),
    • products (content, multimedia, availability),
    • clients (data, relations between clients),
  3. integration with multiple external systems & programs

CHALLENGES

The main solved problems:

  1. importing a lot of accounting data into the system (various types, lots of instances, exceptions etc.),
  2. simultaneous work with outside systems (cart: price calculations from ERP, counting points in customer loyalty programs, accounting for coupons),
  3. efficiency of the system,
  4. lots of storage places, small amount of shops (distribution centers),
  5. limited access to the catalog for various groups of clients belonging to different distribution centers,
  6. client relations, limitations in visibility of accounting documents and calculations concerning the customer loyalty programs.
    • VISIT